DEFINITIONS
Goods:  the items offered for sale on the Website
We/Us/Our: ANNA VIE
You: the buyer of our Goods

DELIVERY
We, will dispatch the accepted order as quickly as possible in the order they were received. If a product is in stock, the delivery time will customarily amount to 1-5 working days from the date on which the product was ordered.

If delivery cannot be made, or cannot be made on time, because for example the ordered articles are not in stock, the consumer will be informed as soon as possible.

We will not be liable for any damage whatsoever as a result of the exceeding the announced delivery terms.

The cost of delivery will be added to your order total before payment is taken. Our standard delivery charge for delivery to addresses within the mainland NL is € 0,00 per order (free delivery).

Delivery charge for Europe is €10,00 and outside of Europe €17,00. If an item is out of stock, this will be indicated on the Website whenever possible. Generally speaking, we’ll need 1-2 business days for processing before the order can be shipped. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods.

CANCELLATION, RETURNS & EXCHANGES
Customers in the European Union: You may cancel your order up to fourteen days from the day on which you receive the Goods. If you wish to cancel your order, you will have to return any items within seven days of when you tell us that you would like to do so and at your own cost for return or exchange as required. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition.

In the case of cancelled orders, payments will be refunded within thirty days. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorisation number. We regret that orders for Goods made to your specifications and gift wrapping will not attract any right to cancel. All goods should be returned to the following address:

ANNA VIE

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.

If you return your order in full for a refund, we will refund the original shipping charge to you. Should you return part of your order for refund, we will not refund the original shipping charge. If you return part or the entire order for exchange, we will not refund the original shipping charge however we will ship the replacement goods to you without additional charge.

Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.

Customers outside the European Union: You may return to us any goods that you have ordered for exchange or refund within fourteen days of the day on which you receive the Goods. If you wish to do so, you will have to return any items at your own cost. We will be unable to refund the original shipping cost that was charged to you when you placed your order (unless you are returning

the order in its entirety and all the goods ordered were faulty or not as ordered in which case we will refund the original shipping charge). In addition, we will charge you a further amount that will be advised to you if you ask us to ship goods to you as an exchange unless the goods that were originally supplied to you were faulty or not as ordered. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. In the case of goods returned for refund, payments will be refunded within thirty days of our receiving the goods in good condition. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorisation number. We regret that Goods made to your specifications may not be returned unless they are faulty. We are unable to refund gift wrapping charges. All goods should be returned to the following address:

ANNA VIE

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.

Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.

SHORTAGE AND TRANSIT DAMAGE
You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, we will replace them without charge, or give a full refund within 28 days of the date of the delivery. Where Goods are faulty or not as ordered, we will reimburse the cost of delivery back to us should we ask you to return them to us.

TAXES AND IMPORT DUTIES
All prices are quoted in Euro’s (€) and include where appropriate NL sales tax (Value Added Tax). If your delivery address is outside the European Union, no sales tax will be added to your order. Any import duties or taxes and customs or clearance charges that are payable in the recipient’s country are solely the responsibility of the recipient. They will not be refunded by us should you wish to cancel your order or to return any goods to us for exchange or refund. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Please note that customs may open and inspect packages and that the cost of the goods must be specified on the documentation attached to the package, even if it is a gift.

Last updated: 29  Augustus 2013

ANNA VIE
T. 00 31 20 6121108    E. customercare@annavie.com
W. www.annavie.com CHAMBRE OF COMMERCE 34339042 VAT NL.184848143.B.01 BANK ABN AMRO IBAN NL05ABN0453793339