Article 1 – Terms of service
Acces to and use of this website and the products and services available through this website are subject to the following Terms and Conditions, and notices. We may update and adapt the terms and conditions from time to time. Your continued use of this website following such change shall signify your agreement to be bound by the modified terms. Please check this page regularly to take notice of any changes. If you disagree with any change, then you must immediately stop using the website.

Article 2 – Privacy policy
You can read our privacy policy by click here. If you are under 18, you must let your parents or guardian know about our privacy policy before you register to use this website or any of this website’s services.


Article 3 – Registration to Anna Vie
To use some of the features on this website you may need to register. Registration requirements may change from time to time. It is essential that you provide information that is accurate when you register. Please notify that if your personal information changes you have to modify the changes in your account.

Article 4 – Your data
You acknowledge and agree that we have the right to access and disclose your information in order to comply with applicable laws and lawful government requests, and to protect Anna Vie or its users. Anna Vie shall share your personal data with companies and organizations in order to enable us to perform credit checks, and you hereby consent to us so doing. Please be assured that your personal information is kept private and confidential and at no point Anna Vie will rent or sell this.

Article 5 – The content
Content is defined as any text, photographs, video, audio or graphics that Anna Vie, you or any other user may upload or transmit on this website. You bear the entire risk of the completeness, accuracy or usefulness of any content on this website. Anna Vie reserves the right to withdraw any content from this website at any time and for any reason. Removal may be immediate and without notice. You agree that Anna Vie is not liable to you or any third party for any such withdrawal.

Article 6 – Property, software and content
You may not use, or any of its content, for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website.

Article 7 – Users
You agree that you are personally responsible for your use of and for all of your communication and activity on this website. We reserve the right to deny you access to this website at any time, without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated Anna Vie, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final. The use of this website is at your own risk.

Article 8 – Links to third-party sites
There can be hyperlinks on this website to other websites or resources operated by parties other than Anna Vie, including advertisers. We are not responsible for the availability of such external resources, and are not responsible or liable for the privacy practices or the content. Including any advertising, products or other materials or services available from such websites or resources, nor for any damage, loss or offence caused by, the use of any such content, goods or services available on such external resources.


Article 9 – The price
The prices specified for products or services in the offer include VAT, subject to printing errors, misprints and price alterations. Anna Vie reserves the right to change prices without prior notice to you.
The prices given exclude shipping costs. See the overview of shipping costs on the website.

Article 10 – Orders
All orders are subject to acceptance and availability. We will take all care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Article 11 – Packaging
Please be careful with all the packaging and additional gifts your order has been sent in and with. Keep it away from children and animals, to avoid suffocation danger. Also keep it away from fire, packaging could be inflammable. Anna Vie cannot be held responsible for any damage or accidents caused by the packaging and/or additional gifts.

Article 12 – Payment
Payment can be made by PayPal (Via Paypal you can also pay with Visa, MasterCard, American Express, without having an aacount) and Bank Transfer.
Anna Vie is not liable for damage incurred by third parties caused by (unlawful) payments made by the customer.

Article 13 – Eligibility to purchase
Card payment will be debited and cleared from your account at the time that your order is accepted by Anna Vie. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Anna Vie, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any merchandise from the website at any time and/or remove, screen or edit any materials or content on the website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of its withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Article 14 – Insurance
All items are insured against theft and accidental damage whilst in transit from Anna Vie to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. We appreciate if you can inform us.

Article 15 – Return conditions
All articles you order from the e-shop of Anna Vie are covered by the Distance Selling Contract. You may return your order up to 14 days after receipt. After 14 days the sale is irrevocable.
Just make sure you request your return within 7 days of receiving your order by fill in the Return and Exchange form at your account. By e-mailing us you can inform us about your return.

If the returned item has been received and checked, the cost of the item, excluding shipping costs, will be refunded as soon as possible, but within no more than 30 days of return shipment. We do not offer store credits. The customer is responsible for the costs of return postage. Make sure that you pay the correct postage. Any underpaid postage costs will be deducted from your refund.

The following items cannot be returned:

  • – Items not in original condition and/or packaging condition.
  • – Items without the garment tags attached.
  • – Items worn/used.

We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Anna Vie is not responsible for any item that is not returned in the manner set forth above.

Note: Anna Vie does not accept liability for returned goods. Pack and seal your return securely, in the original package if possible. It is recommended that you ship your return via a forwarder who will provide your package with a tracking number to ensure that it does not get lost.

Click here, for more information about Return and Exchange.


Article 16 – Colours of the products
Anna Vie cannot guarantee that the colours of the products will match the colours on your screen exactly as the image on your screen will depend on the quality and settings of your monitor.

Article 17 – No unauthorised copying or distribution
You acknowledge that all copyright, trademarks and all other intellectual property rights in the content, software and all HTML and other code contained in this website, shall remain with Anna Vie and its licensors and is protected by copyright and other laws and international treaty provisions. You are permitted to use this material only as expressly authorised by Anna Vie or its licensors. Any reproduction of the above listed materials is prohibited by law and may result in civil and criminal penalties.

Article 18 – Disclaimer of liablility
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Anna Vie and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Anna Vie’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Article 19 – Indemnity
You agree to indemnify, defend and hold harmless Anna Vie, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs, including, but not limited to, legal fees) arising from your use of this website or the use by any other persons accessing this website using your internet account, or your breach of the terms and conditions.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to identification by you here under.

Article 20 – User relationship
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Anna Vie as a result of your use of this website. You agree that you will not hold yourself out as a representative of Anna Vie, and we shall not be liable for any representation, act, or omission on your part.

Article 21 – Complaint handling
Complaints regarding the performance of the agreement must be submitted to Anna Vie by e-mail without delay, including a lucid and comprehensive description of the issue, once the customer has noticed any defects/shortages.
Complaints submitted to Anna Vie will be answered as soon as possible but within no more than 14 days from the date of the complaint being received. If a complaint will foreseeably require more time to be handled, Anna Vie will provide a response within 14 days confirming receipt and indicating when the customer can expect a more detailed response.

Article 22 – Entire agreement
The above Terms and conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Anna Vie.
You confirm that, in agreeing to accept our policies, you have not relied on any representation save in so far as the same has expressly been made a representation in Anna Vie, and you agree that you shall have no remedy in respect of any misrepresentation that has not become a term of Anna Vie save that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of Anna Vie.

Article 23 – Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Article 24 – Governing law
Anna Vie will be governed by and construed in accordance with the laws of The Netherlands, and you irrevocably submit to the exclusive jurisdiction of the courts of The Netherlands.